Terms & Conditions – HealthPharm Online Superstore

Terms & Conditions

All contents of this web site are for informational purposes only and is not a substitute for professional medical advice. You should make sure that you carefully read all product packaging and labels prior to use. If you have, or suspect you may have a health problem you should consult your doctor. Please consult your doctor before taking any new product, particularly if you are already under medical care.

Product reviews are provided for informational purposes only. They do not reflect the opinions or views of Health Pharm Leicester Limited and may be sourced from third party platforms in order to give Health Pharm customers a more informed buying decision. 

Once an order has been placed, the transaction is processed manually at the premises of Health Pharm Leicester Ltd under supervision of our registered pharmacists who are members of the Royal Pharmaceutical Society of Great Britain.

This website should be regarded as an invitation to treat. Any order placed by a customer is an offer to purchase, which Health Pharm Leicester Ltd may accept or decline in its absolute discretion without having to give a reason. A contract is deemed to be made at the point of a delivery being made following the checking of orders by a pharmacist.

You are responsible for your use of this site and for your orders so please ensure that any details which you are asked to provide to us are accurate and true.

Keep your log-in details secure so that no-one else can misuse them.

Certain drugs in Health Pharm Leicester Ltd’s catalogue can only be provided upon receipt of a prescription from the customer’s Doctor. Certain drugs under UK law can be provided to UK citizens without a face to face consultation. However in countries such as the USA, orders will only be fulfilled with a prescription from the examining Doctor.

We endeavour to ensure all prices, pictures and information are correct at all times on our website however, we reserve the right to amend orders and subsequent prices if circumstances dictate.

Please read these conditions carefully before placing an order with HealthPharm.co.uk by placing an order with HealthPharm.co.uk, you signify your agreement to be bound by these conditions.

Contract of Sale

Your order is an offer to HealthPharm.co.uk to buy the product(s) in your order.  When you place an order to purchase a product from HealthPharm, we will send you an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered.  We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail confirmation to you that we've dispatched the product to you (the "Dispatch Confirmation E-mail"). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation E-mail for each package, and each Disptach Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Dispatch Confirmation E-mail.  Your contract is with HealthPharm.co.uk. You can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product.

Please note that we sell products only in quantities which correspond to the typical needs of an average consumer's household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.

 

Delivery

We use the Royal Mail in the UK for a majority of our deliveries. Delivery in the UK typically takes 5-7 working days. Delivery in the UK (excludes Scottish Highlands and Ireland) typically takes 48 hours.

Orders are usually dispatched within 3-5 working days of being placed.

Our address labels are created automatically based on the address, which you enter.

The Royal Mail delivery service that we use classifies UK destination parcels, which take over 5 working days from the day of dispatch for delivery as "Delayed". At this time, please continue to wait for your order and it is likely that it will arrive shortly. After 15 working days from the day a UK destination parcel is dispatched, an order is considered by the Royal Mail as "Lost". In the unlikely event this occurs, please inform us and you will either receive a full refund or the option to have your goods dispatched to you again.

Delivery Charges

Charges are calculated at the time you place your order and will be clearly stated in your shopping basket. The charge depends on your location and the value and weight of goods ordered.

For further information regarding our delivery charges or for shipping to countries not included in our web site, please contact us.

Re-Delivery Charges

Please ensure that the deliver address you enter is correct. Goods that are returned to us will incur a further delivery charge.

Temporarily Out of Stock Items

If you order multiple items and some items are temporarily out of stock (may be due to unprecedented demand) then we will send you the items that are currently in stock and refund you the amount for the items not currently in stock.

Returns Policy

You are responsible for checking that goods are correct when you receive them without opening them or removing the cellophane wrapper.

If you receive an item that is faulty or incorrect, you must notify us within 7 working days. We will repair or replace the goods or refund your payment, as appropriate. You must retain all original packaging, including outer packaging, to use if returning the goods. If the goods are incorrect you must return them without removing the cellophane wrapper.

Please contact us for a returns authorisation code prior to returning any item. We will not accept returned goods that are not accompanied by a returns authorisation code.

Returns for any other reason are at our discretion and will be considered only on goods that are unopened and in original condition with all tags and/or packaging.

Unless the goods are faulty or incorrect, you will be responsible for the delivery cost and ensuring that the goods arrive in perfect condition. We suggest you send them via a delivery service that requires a signature, such as recorded or special delivery.

Please contact us to obtain a returns number and returns delivery address.

Cancellation of your Order

You have the right to cancel your order within 7 days of receipt of goods. This cancellation period commences the day after the day you receive the goods. Please note this excludes all medicines and personal hygiene products.

To cancel a your order, please write a letter or send an email stating that you wish to exercise your right to cancellation, including your full name, address, and order number. Your item must be re-packaged securely and sent so that it reaches us within seven working days of the date that your order was delivered to you.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered items to you in error or the item is faulty. If you do not return the item within seven working days, we may arrange for collection of the item from your residence at your cost.

If you cancel your order after the delivery process has started you will be liable for any services included in the order such as postage & packing and/or gift wrapping. Upon receipt of notice of cancellation, we will refund the relevant part of the purchase price for the products in your order within 30 days.

 

Customs and Import Duties

 With respect to the supply of medicines to the USA and other countries, you understand that this supply is subject to the control of the local Customs. Health Pharm Leicester Ltd cannot guarantee an exact delivery time of your order and in instances where your order is seized by customs, Health Pharm Leicester Ltd will not be able to offer a refund for orders not delivered under these circumstances. You agree and understand that it is your responsibility to prepare for any delays that may occur in obtaining your order from us or in the event of customs seizing your order, the cost of the order will be born by you in full.

International deliveries are subject to opening and inspection by customs authorities

 

Information We Collect

 In operating our website we may collect and process the following data about you:

  • Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
  • Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase

All contents of this web site are for informational purposes only and is not a substitute for professional medical advice. You should make sure that you carefully read all product packaging and labels prior to use. If you have, or suspect you may have a health problem you should consult your doctor. Please consult your doctor before taking any new product, particularly if you are already under medical care.

Once an order has been placed, the transaction is processed manually at the premises of Health Pharm Leicester Ltd under supervision of our registered pharmacists who are members of the Royal Pharmaceutical Society of Great Britain.

This website should be regarded as an invitation to treat. Any order placed by a customer is an offer to purchase, which Health Pharm Leicester Ltd may accept or decline in its absolute discretion without having to give a reason. A contract is deemed to be made at the point of a delivery being made following the checking of orders by a pharmacist.

You are responsible for your use of this site and for your orders so please ensure that any details which you are asked to provide to us are accurate and true.

Keep your log-in details secure so that no-one else can misuse them.

Certain drugs in Health Pharm Leicester Ltd’s catalogue can only be provided upon receipt of a prescription from the customer’s Doctor. Certain drugs under UK law can be provided to UK citizens without a face to face consultation. However in countries such as the USA, orders will only be fulfilled with a prescription from the examining Doctor.

Sale

Unavailable

Sold Out