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Royal Mail Tracked 24®


Tracked to delivery point for peace of mind

Health Pharm's chosen supplier for our UK "Express Delivery"


  • Tracking to delivery point
  • SMS or email notifications to recipients
  • Next working day delivery aim
  • Compensation cover up to £100
  • Change your delivery options before delivery is attempted


  • Signature on delivery
  • Flexible delivery options available - including Safeplace and Delivery to a preferred neighbour
  • Use Age Verification for extra peace of mind that your item arrives in the right hands

Please note

Due to the current coronavirus situation, we're no longer asking the recipient to sign for items delivered on or after Saturday 14 March 2020.

The recipient's name and confirmation of delivery can still be viewed at

Find out more at

Prohibited and restricted items
We restrict or prohibit certain items from our network. You are advised to carefully read the restrictions on items like:
  • Batteries
  • Aerosols
  • Perfumes or aftershaves
  • Nail varnish, polish or gel

Check our list of prohibited and restricted items

What time / days do you deliver?

We aim to make one delivery every day, Monday to Saturday.

We don't usually deliver on bank public and local holidays. Our public holidays details when and where our deliveries will be affected.

Details of worldwide public holidays can be found on our international incidents page. You'll also find known issues affecting deliveries in specific countries.

Our deliveries are scheduled to be completed:

  • Addresses in urban areas - by 3pm
  • Addresses in rural areas - by 4pm (subject to exceptions for remote areas with limited transport infrastructure such as the Highlands and Islands)

Changes to mail volumes, transport disruptions and operating issues mean that sometimes your delivery may be later in the day. Please check our Service Updates to see if there are known issues in your area.

See My item hasn’t arrived yet, what should I do? for information on when an individual item may be delivered.

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