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Return Policy

We hope that you absolutely love and enjoy your new product(s) from us! However, if you wish to return your goods please follow our returns procedure carefully.

Returning unwanted items

For all returns, please email hello@healthpharm.co.uk with the subject 'Returns' and include your order number, name and the reason for the return. 

To be eligible for a return for unwanted items, goods must be unopened, unused, undamaged and accompanied by proof of purchase. Goods being returned must also be in the same condition as when delivered including original packaging. Please note that customers are responsible for shipping costs for unwanted items. Customers are advised to get proof of postage when returning goods as we cannot be held responsible for lost packages. Please note you have up to 14 days to return unwanted items, after this time it will be at our discretion as to whether a return is accepted or not.

Returning incorrect or damaged goods


    If you’ve received the wrong item and you're a UK customer, please return it using our free Royal Mail tracked returns service here. If you want to replace the item, please contact us at hello@healthpharm.co.uk where a member of our customer service team will help you further. If you're an international customer or if your order has arrived damaged, please contact us at hello@healthpharm.co.uk where we will be able to advise you further on the next steps.

    Our returns address:

     

    Online Customer Returns

    Health Pharm Leicester Ltd

    465-467 Saffron Lane

    Leicester

    LE2 6UG

    UK

     

    Once a return is received and inspected, you will receive a confirmation email notifying you of the status of your refund. Please note we monitor our returns activity for abuse and reserve the right to limit returns or exchanges.