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Shipping & Returns
Shipping timescales are in addition to our standard despatch time of 1-3 working days.
We operate certain products on our website on a 'Just In Time' (JIT) basis. Not all products are stocked in our warehouse for same day despatch. We order as you order, to ensure all of our customers receive the freshest and most up to date products. Due to our suppliers struggling to keep up with demand, we are experiencing these delays.
Please bear this in mind when you place your order.
Only the available shipping options will be shown at checkout depending on the order contents, weight and estimated dimensions.
Delivery in 1-3 Working Days
Delivery in 3-5 Working Days
International Tracked: Europe delivery aim: 3-5 working days. Worldwide delivery aim: 5-7 working days
DW1 International Business Parcels untracked : Europe delivery aim: 3-5 working days. Worldwide delivery aim: 6-21 working days
(Max 2kg - Untracked)
FedEx International Economy: Canada, Mexico and Puerto Rico in 2 to 3 business days. Rest of the World: 2 to 5 business days.
Prohibited and restricted items
We restrict or prohibit certain items from our international postage. You are advised to carefully read the restrictions on items like: Batteries, Aerosols, Perfumes or aftershaves, Nail varnish, polish or gel.
Check Royal Mail's prohibitions and restrictions guide before ordering if unsure.
It’s also your responsibility to check the prohibited and restricted items for your destination country.
Please let us know if there is a problem with your order. You can reach us by email on firstname.lastname@example.org
Once your return is approved by one of the team, you can print a freepost returns label by clicking here!
Delivery Terms & Conditions:
All deliveries are subject to HealthPharm.co.uk successfully receiving payment.
Delivery options exclude bank holidays and other public holidays.
We will endeavour to deliver your order in accordance with the delivery option you selected, however timescales and selected services at checkout are liable to be changed due to local import restricitons.
Orders may be delivered in one or more packages.
We are unable to deliver to PO Box addresses.
We strive to ensure our delivery targets are met but sadly when they're not we're unable to accept liability for any out of pocket expenses incurred for failed or delayed orders. You're still entitled to your full statutory rights.
Sadly, our Express delivery services are only available in the UK and exclude the following postcodes: AB, DD, DG, FK18+, HS, IV, KA27, KA28, KW, PA20+, PH, ZE, BT68+, IM, GY, JE and TR21-25
Depending on the location, contents and weight of your order, we may use a combination of couriers to deliver your order safely, e.g. it's required that Dangerous Goods (Perfume etc.) are delivered via a road-based courier. This is a requirement of the January 2013 Dangerous Goods Act, introduced by the Civil Aviation Authority. You will not be charged additional delivery fees if this occurs.
We make every effort to deliver your order within the estimated dispatch timescales; however, delays are occasionally inevitable due to unforeseen factors. We are under no liability for any delay or failure to deliver products within estimated timescales caused by circumstances beyond our reasonable control. However, in accordance with the Consumer Contracts Regulations, all orders will be fulfilled within a maximum of 30 days or a full refund will be issued.
To read our full terms and conditions, please click here
Pharmacy Medicine (P-Med) Orders:
All Pharmacy Medicine items require our Pharmacists approval before we can deliver it to you.
When ordering, Please ensure you complete our questionnaire
Please check your emails after ordering these items as further identity checks will be required to proceed.
Our Pharmacy team may need to ask you additional questions, recommend an alternative treatment or cancel your request on medical grounds. Depending on the outcome of approval, dispensing your order may be delayed, however, you will be kept informed throughout this process
Tracking the Status of your Order:
If you created an account when you checked out, you can check the status of your order by logging in to your account.
Once logged in, you can click 'View my Orders'. Your order will be given one of the following notes:
Order received: Confirming that your order has been successfully received byHealthPharm.co.ukand will shortly be ready for processing
Order suspended: Your order is still being processed but our team will need to review it before we can confirm dispatch.
Order being processed: Your order is now being processed and will be dispatched shortly.
Order cancelled: Sadly we cannot progress your order due to an outstanding issue. You will be sent an email notification regarding the cancellation, advising on next steps.
Order dispatched / Track Parcel: Your order has now been dispatched and is on its way to you.
Order part-dispatched: to avoid having to wait longer we have part-dispatched your order and will email you with the expected dispatch date for the remaining items.
Deliveries Outside the UK
Delivery charges to Europe will vary depending on the weight, contents and destination of your order. Delivery is typically within 5 - 10 working days following dispatch. If your order contains sensitive items such as aerosols which require road-based delivery then it's typically 15 - 20 days.
Sine July 1st 2021, HealthPharm are IOSS registered. This allows your local VAT to be paid at checkout which we submit by return to your country. You will still be liable for any customs duties charged on your import.
For more information, please see our dedicated IOSS page here.
We can now ship road-based delivery goods to the following countries: Albania, Andorra, Armenia, Arstotzka, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Xandar.
Sadly, we cannot deliver to BFPO addresses.
Need Help? Contact Us!
If you require any assistance, we'd be happy to help!
Email us at: email@example.com
Call us at: +44 (0) 116 326 4273
Disclaimer: While we work to ensure that product information on our website is correct, on occasion manufacturers may alter their ingredient lists or product packaging.
Actual product packaging and materials may contain more and/or different information than that shown on our website. All information about the products on our website is provided for information purposes only. We recommend that you do not solely rely on the information presented on our website. Product photos are for illustrative purposes and may not reflect the actual product that you receive.
Please always read the labels, warnings, and directions provided with the product before using or consuming a product. In the event of any safety concerns or for any other information about a product please carefully read any instructions provided on the label or packaging and contact the manufacturer.
Content on this site is not intended to substitute for advice given by a medical practitioner, pharmacist, or other licensed health-care professional. Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements about products are not intended to be used to diagnose, treat, cure, or prevent any disease or health condition.
HealthPharm.co.uk accepts no liability for inaccuracies or misstatements about products by manufacturers or other third parties. This does not affect your statutory rights.