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Health Pharm are a leading online retailer for Health & Beauty, Pharmacy, Health Foods and Sport Supplement products.

GPHC Premises number: 1110111

Our Registered premises:  465-467 Saffron Lane, Leicester, Leicestershire, LE2 6UG.

Superintendent Pharmacist: Mr Atin Patel REG: 2051275

Health Pharm (Leicester Ltd) is VAT registered.  VAT Number # - GB901759230

Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. If the delivery time frame has passed and you’ve still not received your items, please get in touch with us at hello@healthpharm.co.uk.

Yes, you can. If you are a UK customer or if a tracked shipping option was chosen at check-out a tracking number will be sent over to you once your order has been shipped, so check this out on our Track Your Order page. 

Once you have placed an order with us our team work hard to make sure your order is promptly packed and processed, so please notify us as soon as possible if you wish to cancel. Please note if an order has already been dispatched then we are unable to interfere with this process.

If your tracking shows as "delivered" when you don't have your parcel, please email hello@healthpharm.co.uk to allow us to start the delivery dispute process. 

Firstly, we will contact Royal Mail who will put out a GPS trace on the item. In the mean time, we may ask you to check with your neighbors or in any safe places you may have. 

If Royal Mail state the GPS trace was in the correct location at the time of delivery, we will submit a claim for loss on your behalf. Though, we may require a 3 month window for a response and resolution. 

Please contact us immediately at hello@healthpharm.co.uk and we will ensure any errors are rectified. 

The below shipping timescales are in addition to our standard dispatch time of 1-3 working days.

Express Delivery (£3.59):

Delivery in 1-3 Working Days. 

Standard Delivery (£2.99):

Delivery in 3-5 Working Days.

We currently offer worldwide shipping including both tracked and un-tracked options which can be chosen at check-out.  Please see our Delivery Info page for more information.

*While we do our best to meet these time frames, during busy periods there may be some changes and deliveries may take longer. There may also be situations, (including but not exclusive to poor weather conditions, custom delays and local postal delays) which result in a longer delivery.

Custom and Import charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Custom and Import policies vary from country to country. We would advise that you find out what these charges may be before you place your order. Custom or Import Charges are not applicable for orders within the UK.

We accept payment from all major debit and credit cards, as well as payments made by PayPal. 

We hope that you absolutely love and enjoy your new product(s) from us! Yet, if for any reason you are not completely satisfied, you are welcome to return these to us. Please see our Return Policy page for more information on how to do this.

If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 24 hours. 

In order to secure the best possible shipping prices, we share our shipment fulfilment with a  handful other ecommerce companies.

You'll therefore get delivery updates / notifications from 'ONLINE SUPERSTORE'

You can send us an email at hello@healthpharm.com. Please include your order number and any other relevant information.