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Frequently Asked Questions

What are your company’s credentials?

Are your products brand new?

Are your products genuine?

What payment methods do you accept?

What are your UK delivery options?

Do you ship to my country?

I have a discount code. How do I use it?

Where is my order?

Can I track my order?

Can I edit my order?

Can I cancel my order?

When will my order be shipped?

Why was my order cancelled?

What happens if my address was entered incorrectly?

Why has only half of my order arrived?

My item states delivered, but I don't have it?

My order arrived incomplete, incorrect or damaged.

Will my parcel be charged additional custom and import charges?

You've sent me the wrong items!

Can I return my order?

Do I have to pay to return my order?

When will I get my refund?

Why am I receiving messages from ONLINE SUPERSTORE?

I still need help!